FAQ’s

 

Can I return a product if I’ve changed my mind?

We want our customers to be as happy with our products as we are, so we offer a 100% satisfaction guarantee, if you are not happy with your product we will give you your money back.

Where do we ship to?

The short answer is worldwide however we are a New Zealand based company and NZ is our home so most of our attention is here.

We have free shipping to anywhere within New Zealand and a flat rate of $7 for worldwide shipping.

Orders received before 2.00pm are normally delivered overnight but rural deliveries can take an extra night.

What are the shipping costs?

We are a New Zealand based company and our free shipping offer applies to any address in New Zealand. We have a beautiful country and encourage people to live and enjoy all the different areas of it, therefore we don’t penalize for living rural. If your address is within New Zealand then shipping is on us.

We also think our products are that good that anyone in the world should have access to them so we offer worldwide shipping for a flat rate of $7.

Shipping times around New Zealand are normally over night if an order is received before 2.00pm but rural deliveries and take a couple of days.

How long until I receive my order?

Orders received before 2.00pm for delivery within New Zealand are normally received overnight but rural deliveries can take an extra night.

Worldwide shipping is normally delivered within 2 – 10 days

We offer free delivery on any New Zealand order and charge a flat rate of $7 for worldwide delivery.

Do I need a Paypal account to buy from this website?

No, PayPal are just the service provider we use to offer a secure payment method for our customers. When you are ready to pay for your order, from your cart you can click the “proceed to payment” button which will take you to the Paypal site, here there is a tab to select payment by credit card.

If you prefer to use your Paypal account to make your payment then you can do that also.

Should I use a beard oil or beard balm?

The two have slightly different priorities and benefits

Simply put, beard oil cares for hair and skin while beard balm cares of hair and provides hold to help shape the beard.

If you have facial hair that is not long enough to comb through then stay with the beard oil, if your beard has passed this point then you will need to look at both a beard oil and a beard balm.

Once your beard reached this length you can use a balm to keep the hair healthy and provide the hold to shape your beard, then when you notice your skin drying out or getting itchy / flaky you can apply some beard oil (make sure you comb it through so it reaches your skin).

In time you may notice a regular pattern where you use a balm for ‘say’ 5 days and then need the oil for a couple of days. If your beard has a mind of its own and needs balm each day to control it then try applying an oil at night when no one is around to see the mane and free and wild.

You can use an oil one day and a balm the next depending on what you are wanting to get out of them but it is not advised to use them both in the same application.

For more details on beard oil click here

For more information on beard balm click here

How do I apply beard oil?

Beard oil should be used as part of your daily routine.

The amount of beard oil used will depend on the length of your beard. We recommend starting with about two thirds of the dipper tube full and adjust more or less from there depending on your beard length, skin & hair condition and personal preference of shine and feel.

You will soon get a feel for how much you need to use.

Once you have the oil in you palm, rub your hands together and begin to massage it into your beard. Ensure you massage in all directions (with and against hair direction) to help the oil reach your skin.

By applying the beard oil to your beard and massaging into your skin, the oil moisturises the skin preventing dry itchy beards and dandruff.

As a result the moisturising will also stimulate the skin and scalp, encouraging more hair and resulting in thicker beard hair.

Click here to view our video of “How to apply beard oil”

How do I apply beard balm?

Beard balm replenishes the nutrients that your beard hair needs to stay strong and healthy while providing some “hold” to train and shape your beard. It should be used as part of your daily routine (if you have beard oil also you can swap between them but your daily routine should include one of them).

Scoop the desired amount of balm out of the tub and rub it in your palms, rub it into your beard the same way you would apply product to the hair on top of your head.

Finally run your palm or fingers down your beard shaping it to the form you want.

Remember that although the balm contains ingredients that your skin would benefit from, the primary objective of a balm is to treat the hair and provide some hold so it does not need to be massaged into your skin.

How much beard oil should I use

The amount of beard oil used will depend on the length of your beard. We recommend starting with about two thirds of the dipper tube full and adjust more or less from there depending on your beard length, skin & hair condition and personal preference of shine and feel.

You will soon get a feel for how much you need to use.

How often should I use beard oil / balm

Applying beard oil or beard balm should be part of your daily routine, deciding which one to use each day will depend on your beard length, condition of hair and skin, shaping requirements and the exposure to environments it gets each day. Check out the question Should I use a beard oil or beard balm? above for more on which product to use.

Do you sell gift cards?

We don’t offer gift cards at the moment. We would be interested in knowing if this is something you would like. Please email us at hello@thebeardedman.nz or use the live messenger at the bottom of this page if this is something you would like and if there is enough interest we will add gift cards to our shop

Have a question we haven’t answered?

It’s important to us that you understand our products and how to use them. If you have a question we have not answered please email us at hello@thebeardedman.nz or send us a massage using the live chat at the bottom of the page.

              FAQ’s


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